How to Clear the User Content Databases from the BlackBerry Smartphone
If resending the service books did not correct the problem, try removing the service books database, then resending service books again. To do this, complete the following steps:
Make sure you backup your BlackBerry smartphone before clearing the database. Clearing the database, permanently deletes the data contained within. The database contains the user’s information, such as calendar, memos and contacts.
Note: Wireless synchronization must be disabled if your BlackBerry is currently active on a BlackBerry Enterprise Server. Follow the steps below to accomplish this task.
Open the organizer data application to be synchronized (calendar, memos, address book or tasks).
When the application is open, press the Menu key and select Options.
Uncheck the Wireless Synchronization checkbox. For the calendar or address book, you first need to select the contact list or calendar that has wireless synchronization enabled, such as Gmail, Yahoo! or Desktop.
Press the Menu key, and select Save.
Clear User Content Database
To clear individual databases from the BlackBerry, complete the following steps:
BlackBerry Desktop Manager 5.0.1 and earlier
Connect your BlackBerry smartphone to your computer via the USB cable. Open the BlackBerry Desktop Manager software installed on your computer.
Click Backup and Restore, and then click Advanced.
Select the appropriate dataset from the list of databases. For example, if you want to clear email messages, you would select Messages.
Click Clear, and then click OK.
Click Refresh to confirm the database has been cleared.
BlackBerry Desktop Software 6.0
Connect the BlackBerry smartphone to your computer via the USB cable.
Open the BlackBerry Desktop Software installed on your computer.
Click the Device menu, and then select Delete data.
Select the appropriate option to perform:
All data – clears all data on the BlackBerry device.
Selected data – clears only data from selected database.
Back up data before deleting.
Press the Delete button.