Walter Glenn has been working in the computer industry for 20 years and has been writing for about 10 years. He has a degree in literature from the University of Alabama in Huntsville. Walter works in Huntsville, Alabama as a consultant, trainer, and award-winning writer. He is a Microsoft Certified Systems Engineer (MCSE) , Microsoft Certified Desktop Support Technician (MCDST), and Microsoft Certified Trainer (MCT). His expertise includes all Microsoft operating systems, most client and server products, productivity applications, and general networking and computing technology.
- Microsoft Certified Desktop Support Technician since 2004
- Microsoft Certified Systems Engineer (MCSE) since 1997
- Microsoft Certified Internet Specialist since 1997
- Microsoft Certified Trainer since 1998
- Distinguished Award, Puget Sound Chapter of Society for Technical Communications, 2004-2005, for MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- Distinguished Award, International Competition of Society for Technical Communications, 2004-2005, for MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- Excellence Award, Puget Sound Chapter of Society for Technical Communications, 2004-2005, for MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Walter is the author of numerous computer-related books, articles, white papers, marketing papers, online technical resources, presentations, and courseware. He also has experience creating user documentation for products, including manuals and help files, and was involved in the user documentation for the Microsoft Shared Computer Toolkit (now named Windows SteadyState).
Walter also provides design and layout services. He did design work on the Microsoft Security Guide for Small Business, Bill Gates' keynote speech on Compute Cluster Server 2003, as well as numerous datasheets, white papers, and PowerPoint presentations for Microsoft.
Walter's recent books include:
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