Does your company need an Information design and Technical writing professional who
· Wrote documentation and translated design specification documents for a programmer/reference guide used to aid programmers in configuring and customizing a telecommunications tracking system. This guide was written, primarily, for programmers who were knowledgeable about programming concepts and were familiar with the software operations of the switches and panels. This manual resulted in an estimated $2,000,000 in publishing costs over two years.
· Edited, standardized, and revised material prepared by other technical writers and staff. Prepared layout of material for publications in a variety of page layout software applications such as FrameMaker, Pagemaker, and Quark.
· Prepared rough drafts of publications for review with the Subject Matter Experts (SMEs) and end users. Responsible for the publication process including graphics, layout, and adherence to defined document designs
· Wrote test scripts, software documentation, tutorials, and user manuals. Created instructions, references, end user and system maintenance manuals, articles, technical reports, online documentation and help systems, multimedia presentations, parts lists, and assembly instructions. Created and edited Web pages for intranets, and extranets.
· Wrote Computer Based Training materials for the “Train The Trainer” component of the TRAC2ES Lift Bed Planner medical evacuation application that resulted in a 66 percent efficiency improvement to the training session.
· Developed/managed a process that provided simultaneous content for hardcopy, CD-ROM, and Web sites that resulted in a 75 percent efficiency improvement to the documentation development process.
· Designed proposal development processes and written proposals that have generated $50 million in contract and joint-venture-awards.
· Designed and developed documentation templates for engineering teams that reduced the product-spec-to-user-manual effort that resulted in a 20 percent process efficiency improvement.
· Began my writing career as a professional journalist with over 150 published articles in various journals and publications. My interviewing skills were well established for my technical writing background through years of experience as a journalist.
· Composed documents from Computer Validation group for computer systems.
Those are just a few examples of what I can do for your company. It’s always an advantage to have an Information Design and Technical Writing professional available to help your software information projects transfer knowledge to customers. But what do you do if you don’t have that value-added resource to lead your technical communications efforts? You call me: Keith Bennett.
My resume details seventeen-plus years providing Technical Writing and Information Design and Development services and products to a variety of clients and employers in many different fields, where I have specialized in supporting many initiatives, including the following:
· System level software and hardware documentation releases
· Software documentation and product updates
· Organizational-wide database publishing (Web and HTML)
Besides working with teams of technical communications professionals, I have authored or coordinated the development of several user manuals, reference manuals, tutorials, train-the-trainer sessions, products briefs, data sheets, data books, CD-ROMs, engineering bulletins, errata, proposals…you name it, from soup to nuts, I’ve been involved with it.
I have a proven seventeen-year track record of continually adding value to the projects for which I was responsible. I can do the same for your company. Please contact me at your earliest convenience to discuss how I can help you be more successful in an increasingly competitive marketplace.
Sincerely,
Keith M. Bennett
I have freelance writing experience in the following areas:
HARDWARE/SOFTWARE
Adobe PageMaker 6.5, Adobe PhotoShop 5.0, Adobe Illustrator 7.0, Adobe Dimensions 2.0, Adobe PageMill 2.0, FileMaker Pro, QuarkXPress 4.0, FrameMaker 6.0, RoboHELP 7.0/5.50, Visio 4.5, Microsoft Office 97: Access, Excel, Word, PowerPoint, Microsoft FrontPage 98, Macromedia Dreamweaver UltraDev, Internet, Microsoft Visual InterDev, Lotus Notes 4.5, Window NT 4.0/3.51/95, SONET, Novell NetWare 3.12, AutoCAD, WordPerfect, Macintosh, IBM Rational Rose, ClearCase and ClearQuest.
PROGRAMMING LANGUAGES
UNIX, LINUX, DECVAX, Visual Basic, Visual C++, C, C++, Javascript, VBScript, HTML 4.0, Oracle, Oracle, SQL, HTML, CSS, XML, XSL, GIF, CGI, Perl, PHP, Cold Fusion, Java, ASP, Rational Tool Suite , Remedy Processes and Infrastructures, Change Management