Handling PayPal Disputes
There are two areas on how to handle PayPal disputes - from the perspective of the seller or that of the buyer.
For both individuals, when faced with a dispute, the first thing is to speak to the person who is issuing the dispute. Usually, sellers and buyers need to provide information on how they can be contacted in the case of questions or comments from others. If you have tried getting in contact with the other person, to no avail, you may need to escalate the issue. Depending on the website in which a transaction has occurred, check to see if they have a policy on what to do when entering a dispute.
To dispute a PayPal transaction, begin with the Resolution Center, where you can start the filing process. You must be a member of PayPal in order to use the dispute center. There are several tips that PayPal offers for both sellers and buyers, both of which are different depending on which side you are on.
For example, buyers have the option to dispute items that they have paid for, either not receiving the item or the item was not as described by the seller. They can also dispute charges that were not authorized.
PayPal's resolution center can act as a mediator when a dispute is filed. They will actively try contact the person on the receiving end of the dispute.
- An example is if a buyer has paid for an item, but never received it.
- Numerous attempts have been made to the seller with no response. The buyer than contacts the site they are using (such as eBay) and then contacts PayPal for a dispute of charges.
- PayPal also tries to contact the seller with no response. They then ask the buyer if they want to escalate the dispute.
The dispute is escalated, with PayPal usually refunding money to the buyer. In some cases, the seller is reported to business agencies, such as the Better Business Bureau and that of eBay. For eBay, that seller may be removed, as well as their store, from the auction site. The seller would also receive negative feedback, lowering their overall score.
Handling PayPal disputes is not fun, but is made easier with the addition of PayPal's Resolution Center, as well as the support from the website in which the transaction was made.