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Testing Website Usability with UserZoom

written by: Lucinda Watrous•edited by: Michele McDonough•updated: 8/31/2009

UserZoom is a service to help web designers and developers test website usability. Read on to find out more about this service and how it helps with projects and clients.

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    What is UserZoom?

    UserZoom is a web usability testing service web designers and developers can use to test their projects to ensure they are ready for their client's target audience. It is a remote usability testing service offering several different features to suit the needs of many projects. This means test participants do not have to be together in one location in order to effectively run and monitor testing.

    In addition to usability testing, other services include:

    • True Intent Study
    • Free Search Test
    • Mobile Interface Test
    • Benchmarking Studies

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    How Does It Work?

    The UserZoom Self Serve Edition allows users to conduct their own website usability studies. With this web based software, developers can conduct usability testing in addition to online card testing and more. This a subscription based system using Manager--allowing project management and study projects--and Analyzer, allowing researchers to take a close look at the analytics.

    Users can be in a local area or an international market. Test participants can be invited, collected from a mailing list, or intercepted when they visit the website. Set up a survey with questions and potential answers, load it into the Manager, and launch it to the appropriate crowd.

    Find out what people think about the website:

    • How much time to do they spend on the website?
    • Where are they clicking?
    • What are they doing on the website?

    Find out more about the people using the website:

    • What browser are they using?
    • Where do they live?
    • How old are they?

    This information will help designers and developers determine the effectivness of the website and how well it reaches its goals and objectives.

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    UserZoom Pricing Structure

    UserZoom pricing information is not provided on the website directly. Instead, interested parties must contact the company directly for more information. There are flexible pricing structures designed to meet the needs of nearly any company budget, because UserZoom understands that a one-size-fits-all approach is not the way to handle website usability.