The role of technical support is frequently underestimated, but if it weren't for these guys and girls, the life of users would have been even harder. Technical support is the team to call, when you have a problem with your computer.
If you want to be a successful technical support rep, you need to combine many skills. No doubt, this area requires solid technical knowledge but it also requires the ability to deal with people, which in fact isn't easier than dealing with broken machinery. Very often technical support requires proficiency in various human languages, too. We know all this and this is why we have assembled a guide on technical support to assist you in your endeavors in this area.
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