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No Sound from Zune: Troubleshooting Tips for the Microsoft Zune

written by: Erik Hinrichsen•edited by: Rhonda Callow•updated: 8/3/2010

Here are some helpful hints and solutions for users experiencing no sound from Zune MP3 players.

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    So your Microsoft Zune's stopped doing what it's designed to do: play sound. This devastating problem is, luckily enough, not a terribly difficult one to fix. In fact, it is one of the most common problems reported by users. Having no sound from Zune MP3 players can be caused by a few different issues, but for the most part users can resolve the issue on their own. Read on below to find several troubleshooting tips and solutions. If these don't work for you, don't despair: users on various Zune forums may be able to help. If not, the faulty Zune can be repaired cheaply, especially if it's still under warranty.

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    Headphone issue

    The first thing to check is whether there's a problem with your headphones. Headphones don't last forever, and damage to the wiring may occur without any physical manifestations. If the Zune seems to be fine except for the fact that it's not producing any sound, the headphones could be the issue. To check if this is the problem, just use another pair of Zune headphones and plug them in. If there's still no sound, read on below for some more tips. Otherwise, it looks like it's time for a new set of headphones. Read this article to for a list of the best headphones: The Best Zune Earbuds.

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    Restore the Zune Software

    Software errors can cause the sound in the Zune to stop working. To resolve this issue, try resetting your Zune. Before doing this, make sure you have access to a Windows computer with an internet connection and Zune software installed. You must also have the connector cord to connect your Zune to the computer. Once you start the restoration process, you will not be able to use the Zune until it is complete. This process will remove all files from the Zune, so make sure to back up all files beforehand.

    1. Make sure to unlock the Hold switch.
    2. Press the back button and the top of the Zune pad at the same time, holding each button down.
    3. Release the buttons from step 2, then: (for 4, 8, 16, 80, 120 GB models) hold the back button, then push the play/pause button and Zune pad at the same time, all while holding the back button. If you have the 30 GB model, hold the back button and push the left edge and center of the Zune pad at the same time. For all devices, hold these buttons until the device restarts and instructs to connect to a computer (Note: For the 30 GB model, wait until the message "Connect Zune to your PC" appears).
    4. Connect the Zune to the computer and update to the most recent Zune software update.

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    Send device in for repair

    If neither of these steps works, there is likely a physical problem with the Zune. If the device is still under warranty, you can get it repaired for free by Microsoft. Contact Zune customer support for assistance with repairs. If the device is no longer under warranty, you may still get it repaired by Microsoft for a fee; otherwise, several other providers can repair the device. If the problem is relatively minor, like an issue with the headphone jack, the repair may be fairly inexpensive.

    Only the most advanced users should consider repairing the device themselves, as the potential for damaging the Zune while working on it is high. Opening the device will also void the warranty in most cases.

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    With any luck this advice has helped resolve your problem. If you have any questions or advice, please leave a comment below!