Getting Help from iTunes Support
Upon calling iTunes support, I was in touch quickly with a very great customer service girl—Valerie. Because my Apple TV is the only Apple product I own, I was wary about my question, “How can I play my iTunes movies on my Apple TV?"
First off, Valerie took me to a CNET Bandwidth website. I started the test with Valerie on the phone and my bandwidth strength was only 864 kbps (kilobits per second)—Valerie told me that to stream iTunes movies to Apple TV, I need to be at about 3,000 kbps—I was way off here on my bandwidth requirements.
I do have a Cisco router and a high-speed Internet connection so I wondered; why won’t this video stream correctly?
Valerie was nice enough to let me know that both iTunes and Apple are very aware of this problem (apparently many people have called in asking “how can I play my iTunes movies on my Apple TV?"). I instantly felt better that I was not alone!
My son-in-law computer geek (it was his idea to get the Apple TV) told me I could upgrade the hard drive on my Apple TV, however, I reminded him the hard drive really doesn’t have anything to do with my bandwidth connection—he agreed.
So, for those of you who are looking to stream movies from iTunes to your Apple TV, you might not be able to do it, or you may have to wait for hours before that rental or video purchase starts, but since the support genies behind the scenes are aware of the problem—don’t fret—they promised to send out updates ASAP! Be assured that you can still watch YouTube and Netflix—even podcasts without the streaming problem.
Now, what to do with my iTunes gift card? I hear Darius Rucker has a new album out…that’s a nice choice I think. A nice feature I found—I was able to download the album easily and YES, music is easily streamed to my Apple TV!
Image Credit (FreeDigitalPhotos)