All users loved the results they had from using the Magic Bullet Express. But be warned about almost equally dissenting opinions from consumers about this product’s durability. Many complained about the plastic disk on top of the base cracking after about six to eight months of usage. Others found the gasket no longer functional.
The company, as well as satisfied users, have offered suggestions such as remembering to pulse in short bursts only (to avoid overheating), not overloading the cup, remembering to scrape or shake contents away from the cup sides during processing, and not leaving the bottom with the gasket screwed into the cup when not in use.
Since you might find it difficult to make a purchase decision based on mixed Bullet Express reviews, I visited the national website of the Better Business Bureau. The company, Homeland Housewares, based in Pacoima, California, has an A+ “exemplary" rating. In a three-year period, there were 131 complaints, all of which were answered: in 30 cases a full refund was issued; 15, partial refund; 74, company agreed to perform according to contract; 1, refused to make adjustment; and 11, refused to adjust, relying on terms of contract.