Another good FAQ database software application, HelpConsole KnowledgeBase by ExtremeEase, is available to streamline the data collection process, the assignment of categories and keywords, and the deployment of effective, easy to navigate FAQ databases to the Web.
The Web based interface of the HelpConsole KnowledgeBase means that any team members can update FAQs from anywhere, including the field or the office. This FAQ provides an outstanding self service portal for customers that can diffuse frustration, misunderstandings, and other complications around the clock, even when call centers are closed.
Designed for high security, companies can have confidence that their FAQ database does not become a gateway for hackers and malware bots. This fully customizable FAQ framework can easily blend in with virtually any Web environment, allowing corporate Web sites to appear fluid and seamless to customers.
Several versions of the HelpConsole KnowledgeBase are available, starting at $99 for the "Lite" version and scaling up to $1,499 for the enterprise version.