Pin Me

Help! Internet/Firefox Not Working

written by: Regina Woodard•edited by: Bill Fulks•updated: 10/12/2010

What do you do when the internet and Firefox aren't working? What could be happening that's preventing you from getting to the websites and emails that you need? Read on about how to help internet/Firefox not working.

  • slide 1 of 4

    When Problems Arise

    Technology is a funny thing. Society has come to rely on it more and more throughout the years, finding more ways in which it can be used in a variety of different careers, businesses, education centers, and more. But as it is used more and more, problems will always find ways to prevent a user from getting to that all important website or from checking their email.

    What do you do when things don't seem to be going the way that you would like? How can you get help when the internet or Firefox are not working?

  • slide 2 of 4

    Help! Internet/Firefox Not Working

    Help! The internet and/or Firefox are not working! What should I do?

    First, don't panic. It's a hard thing to not panic when you have that big assignment due or you are waiting for an all important email, but when approaching issues dealing with technology, the better response is to be calm, cool, and collected. There could be a number reasons why either the internet or Firefox are not working, everything from not being connected or even acts of weather.

    Let's take a look at problems that could happen with the internet.

    Internet Not Working

    There can be several different connectivity issues involving the internet that a user may experience. There are two main types of internet connections: Internet Not Working 

    • Wireless - In which the computer receives signals from a wireless router in order to get connected to the Internet.
    • Ethernet - In which a network cord is connected from the computer to a cable modem or wireless router.

    Some issues are due to the connection you have. For instance, if you have a wireless connection and are not connected, your wireless may be turned off. This can happen on laptops where there is an actual button that needs to be pushed or switched and can sometimes be hit by accident. If connected by an Ethernet cord, sometimes the cord may not be plugged in or it may be faulty and needs to be replaced.

  • slide 3 of 4

    Firefox Not Working

    Firefox is a popular browser option, second only to Microsoft's Internet Explorer. Firefox allows for a greater degree of customization, as well as being able to view a number of websites that may only be viewed in certain browsers (like IE) with a simple use of add-ons. Issues with Firefox can usually be attributed to the add-ons that are installed; these add-ons allow for sites that use Flash or Java to be seen in Firefox. There are also custom themes that users can download to make their Firefox their own.

    To fix these issues with Firefox, try disabling or uninstalling the affected add-on. Most times, Firefox will notify you if an add-on isn't behaving correctly and will disable it automatically (as well as telling you the issue). Sometimes just closing and opening Firefox again also proves helpful. In the ultimate case, uninstalling and reinstalling Firefox may need to be done.

    Remember that when seeking help when the internet or Firefox is not working is dependent on the particular problem. If Firefox isn't working, but other browsers are, the issue is most likely with Firefox; if you are unable to connect to any website with any browser, the issue is most likely an internet problem. If the internet is not working, Firefox (or anything else) will not work.

  • slide 4 of 4

    Viruses & Malware

    Sometimes, the simplest of solutions may not work and something else could be at play. Viruses and malware are often the cause for erratic computer behavior, just by the way they are executed by the creator of the virus. The most important thing in these types of instances is to make sure that you have a good and updated anti-virus and anti-malware program. Many programs can be found online and are usually for free. If you feel you have a virus or malware, run a full scan of your anti-virus.

    But what happens when a virus has taken over the anti-virus program? There are still ways, like entering safe mode, utilizing system restore, or as a last resort, reformatting your computer.