Microsoft has prepared a series of dynamic CRM tools to meet a variety of business expectations.
Visualizations are charts, the visual representation of data. The CRM software can display data in various forms. Pie, column, line, etc. are some examples where the CRM can work. The charts enable you to take summaries of the data from splintered formats, making a cohesive whole.
A custom entity is a business model that works with a schema, an organizational structure created with the CRM tools. Custom entities also support the following:
- You can create views, forms, and reports.
- You can publish, export, and import these new entities with the associated information in views and reports.
- The data sets created by the entities can work offline.
An e-mail provider is an integrated component available with the CRM E-mail Router service. The service is responsible for specialized e-mail processing and working with an e-mail protocol. It manages the routing of e-mail to or from the CRM platform. Furthermore, it CRM supports by different versions of CRM including an on-premise, or hosted, or Internet-facing, and Online versions of Microsoft Dynamics CRM.
This is just a small set of features available in the CRM program.
Source: Visualizations Custom Entities e-mail