Disclaimer: There Are No Templates for OWA... Sort Of
When a lot of people get Outlook Web Access (or Outlook Web App for you newcomers), they assume that it's essentially just Microsoft Outlook, but usable anywhere. This is sort of true, because it is a fully functional e-mail client that does a lot of good for you if you're on the go. The problem is that, unlike Outlook, OWA is lacking in some of the more complicated features. One of these features? The ability to create pre-set templates that will send in response to certain types of questions. Let me give you an example:
You work in the entertainment industry, and you're constantly getting bombarded by press emails asking if you want to do interviews. Rarely, if ever, are you actually able to find the time to conduct such interviews, and so you tend to respond with something along the lines of "I would really love to, but unfortunately my schedule doesn't allow for it!". That's great, but there is an easier way. In Outlook (and some other e-mail clients) you can create a pre-set template saying that exact thing, click one button, and then you've sent a response to the person without so much as touching your keyboard. Pretty nifty, right?
So, if OWA does not have access to these features, how can I do such a thing? Well, there are two ways to get around it, and the first one is done from within OWA.