Troubleshooting Internet Connection
The basic steps that involve troubleshooting an Internet connection are as follows:
- Check to see if the IP configuration on the computer in question is changed;
- Check if you can communicate with the router;
- Check the router settings;
- In case of networked computers, check to see if you can access the main (gateway) computer through which you connect to the Internet
If your computer can communicate with the router but still cannot connect, call your Internet service provider to fix the issue for you.
The best method to see if your computer can communicate with the router is to use the PING command again. Or you can just type in the IP address of the router in the address bar of the Internet Explorer. If the Internet Explorer opens the router settings page, your computer is communicating with the router.
When you are on the router settings page, make sure the settings are correct. You can also reset the router and then add fresh settings if you know how to configure it.
The IP address of the router would be 192.168.1.1. If this does not open up the router settings page, either you are not able to communicate with the router or address is different. Call your ISP to get the correct IP address of the router.
You may also need to see if the cables are connected properly. Also check if the drivers of the network adaptor you are using, are working fine. You can check the drivers under Device Manager (Windows Key + Break).
Proceed to the following if the Internet connection is okay yet you are facing messages saying "Page Cannot be Found" or "Internet Explorer Can't Find Server".