AVG Users - Outlook Stops Showing HTML E-mails in Outlook - Fixing the Problem
If you are an AVG user who recently upgraded the AVG version, you may still not be able to download pictures. What is one of the most common problems if you are among AVG users? Outlook stops showing HTML e-mails in Outlook. Even if you send yourself an HTML e-mail, Outlook converts it to plain text.
The problem could be the AVG add-in installed for Outlook. If you disable this add-on, everything will work fine. To disable or remove the AVG add-in for Outlook, follow these steps:
1 Open MS Outlook and go to add-ins Manager. You can find it under Tools menu in Outlook 2003 and below, under Tools tab in Office 2007, and under File Menu -> Options -> Add-ins.
2 In the Add-in Manager, look for AVG add-in
3 Once you find it, select the add-in and click on Disable.
4 Click OK to close the Add-in Manager.
5. Click OK again to close the Options dialog.
This should fix the problem where AVG users' Outlook stops showing HTML e-mails in Outlook. If you still can't view pictures in MS Outlook using HTML, please contact Microsoft customer support so that they help you fix the problem.