If you chose Start Windows Normally, the operating system will give you the opportunity to check online for a resolution. This usually doesn’t work for unexpected shutdowns or the BSOD, but is worth proceeding with. A log option will also provide useful information that you may need at a later stage if you opt to contact Microsoft support.
You can also perform a system file check to confirm that your Windows system files are complete and intact – problems in this area could cause Windows 7 to shut down unexpectedly.
To run this, go to Start and type cmd in the Search box; in the results, right-click cmd.exe and select Run as administrator.
When the black Command Prompt box opens, enter:
Wait until the scan completes, and check to see if you can recreate the problem.
Once you have done this, ensure your anti-virus software is up-to-date, and that you have recently checked for malware as these types of infections can cause problems with your operating system.
(Screenshot by author)