AVG Identity Protection Review: Pro-Active and Real-Time Protection against Malware and Phishing Attacks

Review of AVG Identity Protection
by Donna Buenaventura (8,660 pts ) , published Oct 27, 2009
2

Do we need to complement existing anti-malware with identity and phishing protection? AVG Technologies is offering a security solution to protect end-users to these types of attacks that some anti-malware does not offer. Let’s take a look how it works and if it’s effective.

Overview

AVG Identity Protection (AVG IDP) will protect you against malware and phishers that will steal your personally-identifiable data. AVG wrote “AVG Identity Protection™ goes way beyond the typical identity theft protection software. Not only will we keep you safe from online threats - we’re also able to see when anything potentially bad might be happening on your PC, and stop it before it can do any damage.” Let’s find out if AVG IDP will do that by putting it to simple test and of course, review what it can offer.

System Requirements and Installation
Rating Excellent

The installation process of AVG IDP is straight-forward and requires no computer restart. The program can be installed on Windows XP, Vista and Windows 7. You have the option to provide your e-mail address during the installation but not required.

The program will automatically check for configuration updates after installation and can quickly start protecting the computer by monitoring the active process in Windows.

Features of AVG Identity Protection
Rating Excellent

AVG IDP will sit in your notification area (systray) to guard and monitor the currently and new running processes in Windows. The processes are marked whether it’s safe, trusted or malicious. Similar to AVG LinkScanner, AVG IDP is using Community-based research for information about threats uncovered by the software from other AVG IDP end-users.

Behavioral analysis is also use by AVG IDP to quickly spot if the executable or file that you just opened is malicious. The program will try to prevent any malicious activity to prevent installation or infecting the system.

Below are the available options in using AVG IDP:

  • Automatically quarantine detected threats
  • Prompt to save your work before removing the threat
  • Show progress of malware removal
  • Show final removal details
  • Automatically submit to AVG Labs
  • Minimize Activity Indicators
  • View, Submit, Restore or Delete Permanently quarantined threats.
  • Manage allowed list
  • View, Stop, Quarantine, Allow and Refresh the running processes monitored by AVG IDP
  • View and Delete activity by AVG IDP. Executable’s Checksum, location of infection or infected file is generated when viewing the activity log.
  • Built-in Updater

Performance and Effectiveness
Rating Average

The memory usage by AVG IDP is quite huge – 39MB is in use by its 4 processes: AVGIDSAgent.exe, AVGIDSMonitor.exe, AVGIDSUI.exe and AVGIDSWatcher.exe.

I test the real-time protection by AVG IDP by executing bot2.exe , Zbot a known malware that can steal personal data by intercepting HTTP requests from some online banking websites and/or any confidential banking data the victim types in is compromised. AVG is quick to detect the said executable as dangerous and offered to quarantine/remove. The system requires a restart to proceed in removing the detected threat. After restarting the system, AVG IDP reported that some malicious files were not removed. I scan the system using MBAM, A-squared, Windows Defender, Spybot-S&D, SUPERAntiSpyware and Ad-Aware to verify that AVG has indeed protect the system from being infected but to my disappointment, AVG IDP failed to prevent infection and also has failed to remove the files added by the malware. MBAM, SS&D and SAS have found infections on the system caused by bot2.exe that AVG IDP spotted as malware.

Using the same malware sample, I test again the real-time protection of AVG IDP by changing the settings to automatically handle threats instead of prompting me what to do. Again, AVG IDP is fast in spotting the executed malware sample and offered to reboot the computer to proceed in removing the malware. However, the malware is able to infect the system again and AVG IDP failed to prevent or remove infections.

Images

Memory Usage of AVG IDPSettings InterfaceUser Interface: StatusMalware Sample detected by AVG IDPReboot Prompt by AVG IDP to remove threatInfo on Removed MalwareMonitored Processes by AVG IDPMBAM ScanSUPERAntiSpyware ScanSpybot-S&D Scan

Price to Value
Rating Good

AVG Identity Protection costs $19.99 for 1 year. A 30-days trial is available.

Conclusion

AVG Identity Protection is not worth to use if your resident anti-malware or anti-virus has the ability to detect known and unknown threats based on signature and behavioral analysis. The quick detection is AVG IDP is good but the failure to prevent infection and removing detected threat made me decide to not to recommend this program. Users who want this kind of additional protection would be well advised to look elsewhere.

Comments

Nov 19, 2009 1:07 AM
RE: AVG Identity Protection Review: Pro-Active and Real-Time Protection against Malware and Phishing Attacks
Daryl, Please contact AVG in http://www.avg.com/us-en/support-home
Enter your license or sales number. If you lost your license number, retrieve it from http://www.avg.com/us-en/license-retrieval
You need to check with them why your AVG is no longer active. If you did not receive a license via email, you should still contact me and provide them the sales number so they will send your license key.
Nov 18, 2009 12:26 PM
daryl owens
avg identity protection
I am having trouble with my avg identity protection as I purchased it for 19.99 and it showed that I was covered for about a month and then all the sudden I don't have it. I just received my credit card bill for last month and the 19.99 was on it so please tell me why I am no longer covered. I am not to experienced at the computer so I need the help to get this covered please. Thank You Daryl
Nov 16, 2009 7:02 PM
RE: AVG Identity Protection Review: Pro-Active and Real-Time Protection against Malware and Phishing Attacks
I see. Does this mean the ID Protection is disabled?
Try reinstalling the product (make sure you will keep/store your license key before doing this) by using the AVG Identity Protection Remover: you can download it from http://www.avg.com/us-en/download-tools
then re-install AVG Identity Protection.
If that will not help, send them e-mail (their support) which is 24/7, http://www.avg.com/us-en/support-home or go to http://forums.cnet.com/avg-forum/ to ask for support (AVG Staff handle question for AVG products in that forum - paid or free editions of AVG).
Nov 16, 2009 9:19 AM
Daryl Owens
ID Protection
I purchased the ID Protection with my credit card for I believe it was 19.99.
Nov 15, 2009 8:58 PM
RE: AVG Identity Protection Review: Pro-Active and Real-Time Protection against Malware and Phishing Attacks
Hi Daryl,
Did you buy AVG Internet Security or other edition of AVG products? ID Protection by AVG is only available as standalone product and also included in their suite (AVG Internet Security). See http://www.avg.com/us-en/home-and-office-security-comparison
Nov 14, 2009 10:04 AM
Daryl owens
EVG Protection
Last month we purchased the EVG Protection for our laptop computer and its showing that we are not protected on the ID Protection. Not sure why but we had it for about 3 weeks, now we don't.
Could you please help us out to figure out how come we don't have the ID Protection?
 
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