Enable Installation and Uninstallation Tracing
If you are encountering an error during the installation or uninstallation process of Kaspersky Lab home software, you must get the tracing for a proper diagnosis. When you install or uninstall a Kaspersky Lab home product, it automatically creates a log file in the folder: “C:\Windows\Temp or C:\Documents and Settings\<profile name>\LocalSettings\Temp" with the names kl-install-yyyy-mm-dd-hh-mm-ss.log and kl-setup-yyyy-mm-dd-hh-mm-ss.log.
In order to search the software’s tracing file, go to the “Start" menu, and click “Run." Then type “%TEMP%" in the “Open" field, and hit the Enter key.
Now go to the open window of “%TEMP%" folder and look for a file named as “kl-install-<setup date>-<setup time>.log"
In case the product log was not generated automatically, you must enable it manually by downloading the “MSI_log.zip" file and running the “MSI_log_on.reg" file. Once the program has been installed, reproduce the problem that was occurring earlier and deliberately cause the installation/uninstallation error.
As a result, the text file will be generated as the installer’s log and will save in the “Temp" folder of your system. Once done, run the “MSI_log_off.reg" file and hit the Enter key. The tracing log will be disabled.