Two months into owning the eStarling ImpactV Clip Frame, it stopped working altogether. I wanted to cry, considering how much money I spent on the frame and how many issues I encountered previously.
The Clip Frame just refused to display any photos. Whenever I powered it on it would freeze up on the main loading window and stay there.
I let the frame stay on the main loading page for an hour hoping that it would eventually fix itself. It never did. I gave it chance after chance, until finally I located the eStarling customer service email address on the SeeFrame website, and asked for a full refund.
Instead of giving me a refund, the company asked if I would like a brand new frame. Seeing that I knew the frame was out of its 30-day full warranty refund limit, I knew I would take a cut in the price I originally paid if I refused this offer.
For me, the customer service was a complete positive change around from 2 months earlier though. At that time I got no reply from them at all when I needed help setting it up. The company emailed me within just 2 hours after asking for a refund, which was a major improvement.
The positive changes were rather wonderful when it came to satisfying me. Instead of waiting for me to send back the broken frame for a new one, they sent me out the new one first. This type of customer service is usually unheard of, so I was very, very pleased.
As happy as I am with the frame’s screen quality, and the new positive changes in customer service, I still have to say no the eStarling ImpactV Clip Frame is far too flawed for me to recommend it to anyone.
I think the folks over at eStarling have a spectacular concept on their hands. The ImpactV is a decent attempt, but overall it seems like a glitched beta version of what could be an excellent product.
If they were to come out with a new model that fixed all of the issues mentioned in my review, then it would be one heck of a fantastic digital video/photo frame. Till then though, leave the ImpactV alone.
Top 5 Digital Photo Frames for Under $100 & How to Decide Which One to Buy? Looking for a digital photo frame for less than $100? Here's our top 5 digital photo frame picks from five different brands. If you still can't decide which one to get, we also share some tips on how you can decide which digital photo frame to buy.
Top 7 Photo Sharing Websites & What Makes Them the Best Is there too much choice out there for photo sharing sites? This article will look at 7 popular ways to share your photos, and what the best features of these top 7 photo sharing websites are.