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How to Fix Microsoft Wireless Mouse 5000 Trouble

written by: David Matchett•edited by: Simon Hill•updated: 10/18/2010

Microsoft wireless mice can sometimes begin to act erratically, either not moving at all or intermittently. Here is a step-by-step guide to getting your Wireless mouse 5000 to behave.

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    Wireless Mouse 5000 Troubles

    The Microsoft Wireless Mouse 5000 is an excellent input device that offers smooth control in an effortless way. The mouse commonly receives very favorable reviews for its handling and ergonomic contours. However, problems are sometimes reported with the mouse, such as it seemingly not working at all, or only working intermittently, the horizontal scroll feature not working as expected or an inability to connect the device to the receiver. If you are having issues with your Microsoft Wireless Mouse 5000 then try out these five methods to find a solution to the problem.

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    1 – Resynchronize your mouse

    First and foremost, attempt to resynchronize your mouse with the receiver. Initially make sure any other wireless devices are out of the way so they do not interfere with the process. To resynchronize press the receiver button on the mouse and check that the receiver light on the mouse begins to flash. If a dialog box appears on your screen in a few seconds then follow the instruction to reestablishing the mouse connection.

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    2 – Try different ports

    If you have no luck establishing a connection between the mouse and the wireless receiver then try running the receiver through different ports on your computer to make sure the issue is not connected to one of your USB inputs. You can try this by simply connecting the receiver to a different USB port. Is the light showing on the receiver?

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    3 - Replace the batteries

    If you are still unable to fix your Microsoft Wireless Mouse 5000 trouble and have ruled out the possibilities of the problem relating to your USB/PS/2 ports then remove the batteries and insert them again. Batteries are expected to last around 6 months in the Wireless Mouse 5000. Ensure there is no obstruction within the battery compartment and the compartment is clean. If this proves unsuccessful then try new batteries. Microsoft’s wireless mice and keyboards both require AA alkaline batteries.

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    4 – Check for interference

    Make sure that nothing in close proximity to your computer is interfering with the wireless signal. Microsoft points out that a number of objects may lead to the blocking or interference of the signal, such as wireless routers, radios, cell phones, desktop fans, fluorescent lights, and large metal objects: computer casings or even metal furniture. Test your wireless mouse in an area where none of these things are close by.

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    5 – Re-install Intellipoint

    If you are still having issues then install the latest available version of the IntelliPoint software that Microsoft has published. For more information and download links go to the Microsoft download site.

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    Further troubleshooting

    Should the problem still persist then try the product on another computer to diagnose whether it is a hardware issue with the mouse itself. If you follow all the installation steps and the mouse still does not work on another computer, this could indicate a hardware fault with the mouse

    If you have followed all the steps in this article without finding the source of the problem, and you have consulted the Microsoft website without success, then you may be able to obtain a replacement through Microsoft’s Order Desk at (800) 360-7561; if you are outside the U.S. consult to find the relevant contact information for your area.