Fix #3: Switch to the Microsoft Bluetooth Stack
Sometimes certain devices just don't work with certain computers, and if this is the case, you'll need to switch over to Microsoft's own Bluetooth stack over using the third-party one that probably came with your device. To do this, you'll need to head on into the device manager.
- Right click on My Computer, open up the "Hardware" tab and click on "Device Manager". This will bring up a list of devices that you are currently using, or have used in the past, with your computer.
- Go into the "Bluetooth" directory by clicking the little plus sign on the left of it.
- Right click on your device and select "Update Drivers"
- This is where things get a little tricky. You'll want to choose the “Install from a list or specific location (Advanced)" option so that we can select the correct driver to install. After choosing things, hit "Next".
- On the next page you'll see a check box labeled "Don't search. I will choose the driver to install". Check it and hit "Next".
- Now you see a list of possible drivers for your device. The first one on the list should be the right one (assuming it's the Microsoft Bluetooth Stack), so choose that one and then finish up the installation.
- Restart your computer and try the device again.
If this didn't work for you, or you know another fix that I missed, leave a comment in the comments below and I'll get back to you!