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Solving the iPad Email Sending Problem
Using email on the iPad is usually a painless experience but glitches sometimes occur, especially when an email account is set up for the first time. Whether you are checking a Gmail account, Hotmail account or an email account provided by your organization, you may encounter this frustrating problem. Why does iPad receive but not send email? This article will provide some troubleshooting advice.
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Solution One for iPad Email Sending Problems: SMTP settings
Errors in your SMTP server settings often cause problems sending email. To properly configure your SMTP settings on the iPad, make sure you have the following pieces of information:
- SMTP server name: This setting is often formatted with SMTP at the beginning (e.g. "SMTP.company.com"). This setting is also called Host Name.
- User Name: In some cases, this will be the start of your email address (i.e. if your email address is email@example.com, then your username could be johns). If you don't know what your user name is, check with your email service provider.
- Password: The most common problem with passwords is simply entering them incorrectly into the iPad. Slowly entering the password one character at a time will reduce this type of error.
The above settings can be checked by going through the following steps:
- Open Settings
- Open Mail, Contacts and Calendars
- Open the email account where you are unable to send mail
- Look for the "Outgoing Email Server" section and then open "SMTP" to check the settings.
If your iPad currently has multiple SMTP servers set up, remove the malfunctioning account and add it back from scratch. Alternatively, if you have multiple email accounts configured, try using a different SMTP server.
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Solution Two for iPad Email Sending Problems: Disable Sync
One common way that people set up their iPad is simply connecting it to their computer and syncing their settings using iTunes. This automatic process copies all the music, videos, podcasts and other content you wish directly to your iPad. Unfortunately, this process can introduce problems when it comes to email accounts. This section shows you have to disable the email sync process.
To disable the automatic sync process, follow these steps in iTunes:
- Open iTunes
- Connect your iPad to your computer
- Click on your iPad in iTunes (look for your iPad under "Devices" on the left side of iTunes)
- Click on the Info option under your iPad
- Uncheck the Sync Mail Account option
- Click Apply
- Wait for the iPad to finish syncing this settings change.
- Add the email account manually to the iPad using the Settings app.
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Solution Three for iPad Email Sending Problems: Reset the iPad
Turning devices off and then back on again is a classic troubleshooting method that solves many different problems. If the fixes suggested in the above sections do not resolve the problem, turn your iPad off and turn it back on again. To turn the iPad off, press and hold the Sleep/Wake button until the Apple logo appears.
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To learn more about using email on the iPad and resolving that frustrating question "Why does iPad receive but not send email?," consider the following references for further reading.
- iPad: What to do if you can't send or receive email (Apple), http://support.apple.com/kb/TS3234
- Can’t Send Emails on iPad – Troubleshooting Steps, http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/