Wealth Unaccounted For
How can knowledge management help a corporation? Every corporation generates a wealth of information that often goes unrecognized for its value. Every sale, every technical support call, every customer service interaction, and every inquiry has value because they together paint a picture that represents the performance of the company and its products.
By failing to collect, manage and utilize knowledge assets, corporations lose important information that would otherwise help them improve their products and resolve customer service and technical support issues faster and with better customer satisfaction.
Internally, corporations have a vast amount of knowledge that - if managed properly - could lead to greater efficiencies in procedures, projects, and production.
Knowledge management helps convert all the knowledge assets of a company into profits by directing the company toward the provision of better products, better services, and better profits. Here we take a look at how knowledge management can help a corporation.
Image Credit: Wikimedia Commons/TKarseka